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Return Policy

RETURNS

We adore our customers and your satisfaction is very important to us! Unfortunately, due to hygienic reasons, Citi Beauty World does not accept the returns of purchased items.

REFUNDS

We will gladly replace any item that may have got beat up during shipping or lost in the process of shipping ONLY.
To be eligible for a refund, your product must be unused and in the same condition that you received it and in the original packaging. In the unlikely even that this happens, please contact us within 12 hours of receipt by sending an email to info@citibeautyworld.com or by telephone 08095886815

Please note before contacting us:
Check item at the point of delivery or pick up and if you see any damage please indicate to the courier service and do not sign the receipt as signing shows that your goods were delivered in good condition

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