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Returns & Exchange

Production Time

Standard Production: 3 Weeks – 4 Weeks
Express Production: 2 Weeks – 3 Weeks
Super Pxpress 1 Weeks – 2 Weeks
The Above production time does not apply to micro twist wigs
Micro Twist Wigs: 4 – 6 Weeks(Although the processing time may be shorter)

Shipping

We Ship Worldwide, Using DHL Express
All Packages can be tracked after the item has be shipped and tracking number generated.

Return & Exchange

-All orders must be returned in the original packaging state and lace not cut or tempered, wig not used.
– We dont accept any form or type of returns returns. – Exchange can only be CONSIDERED if there was a production error from Citi Beauty World, with picture and video evidence from the customer proving the item was recieved in bad production condition. -All exchanges/ complains must be made within 72 hours (3days) of recorded client receipt, or the return/exchnage can no longer be processed.

Cancellation

Our Cancellation Period is 24hrs After Order.
For All orders cancelled after the cancellation period, We charge a non refundable cancellation fee of $100 per wig for the cost of materials used as we start our production almost immediately after order has been placed.

Ready to ship

Ready to ship takes 1-5 days to process

Changes and Redos

If you make changes other than what you selected, A fee of $100 will be charged,
If you decide to change your mind on the wig after production a non refundable 50% surcharge will be applied,
after video confirmation is sent you have 1 week to finalize the transactions for prompt response from support.
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